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Men conversing

Difficult conversations: Seek first to understand, then to be understood

One of the things I find most frustrating is how frequently I hear people tell others to stop talking…stop communicating…when the conversation begins to go south.  What a different world this would be if we were able to come together and continue the conversation in a safe space to understand…

Women conversing

The Art of Sensitive Conversations

“During a conversation, it is better to have an understanding without words, than words without understanding.” – Amit Kalantri, Indian author (1988- ) The Art of Sensitive Conversations I’m not a native English speaker, but the idioms found in the language have fascinated me for many years. I mean, can…

Woman talking on cell phone

Master Difficult Conversations: Part 2

This post was originally published on this site and written by Mindy Haas Two weeks ago, we talked about mastering difficult conversations. To summarize, we said the ability to navigate difficult conversations starts with you.  You must become aware of your reactions, be accountable for your own actions/words, and stick to your goal for the conversation. These help to ensure a…

Women talking

Seek First to Understand

Communication is the most important skill in life. You spend years learning how to read and write, and years learning how to speak. But what about listening? What training have you had that enables you to listen so you really, deeply understand another human being? Probably none, right? “If I…

Drinking coffee

Master Difficult Conversations

This post was originally published on this site Written by Mindy Haas on March 30, 2018. Recently, I’ve had to give not-so-positive feedback to a person close to me. I dreaded it. I could feel my heart palpitating, the knots twisting in my stomach, and my palms sweating.   Do I…